Terms of service

 

Terms of Service

Welcome to Luxen Prime. By accessing or using our website and placing an order, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General
These Terms of Service apply to all visitors, users, and customers of this website. By using our site, you confirm that you are at least 18 years old, or accessing the site under the supervision of a parent/guardian.

2. Products
We make every effort to display our products, including colors and details, as accurately as possible. However, we cannot guarantee that your device's display will show colors exactly as they appear in real life. All products are subject to availability.

3. Pricing
All prices listed on our website are in [PKR] and are subject to change without prior notice. We reserve the right to correct any pricing errors, even after an order has been placed.

4. Orders
Once an order is placed, you will receive a confirmation via [email/WhatsApp]. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or unauthorized transactions.

5. Payment
We accept [Cash on Delivery / Bank Transfer / Card Payment — list your options]. Full payment must be received before order dispatch, unless Cash on Delivery is selected.

6. Shipping
Orders are processed within [1-3 business days] and delivered within [X-X business days], depending on your location. Shipping fees, if any, will be shown at checkout.

7. Returns & Refunds
Please refer to our separate Return and Refund Policy for details on returns, exchanges, and refunds.

8. Intellectual Property
All content on this website, including images, logos, text, and product photography, is the property of Luxen Prime and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability
Luxen Prime is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

10. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of the new terms.

11. Contact Us
If you have any questions about these Terms of Service, please contact us at 0371-1333043