Shipping policy

Shipping Policy

At Luxen Prime, we aim to get your order to you as quickly and safely as possible.

Order Processing
All orders are processed within 1-2 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

Shipping Rates & Delivery Time

• Within Pakistan: Delivery typically takes 3-5 business days, depending on your location.
• Major Cities: 2-3 business days
• Other Areas: 4-6 business days

Shipping charges (if any) will be calculated and displayed at checkout, or a flat rate/free shipping threshold may apply as per our current promotions.

Order Tracking
Once your order has shipped, you will receive a confirmation with tracking details via [email/WhatsApp/SMS] so you can follow your package until it arrives.

Delivery Issues
If your order hasn't arrived within the estimated delivery window, please contact us at [your email/WhatsApp number] and we'll look into it right away.

Incorrect Address
Please double-check your shipping address at checkout. Luxen Prime is not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.

Cash on Delivery (COD)
If you selected Cash on Delivery, please ensure someone is available at the provided address to receive and pay for the order upon delivery.

Contact Us
For any shipping-related questions, reach out to us at  0371-1333043