Refund policy

Return & Refund Policy

We want you to love your Luxen Prime purchase. If you're not fully satisfied, we're here to help.

Return Window
You may request a return within 3 days of receiving your order. Items must be unused, unworn, and in their original packaging with all tags attached.

Non-Returnable Items

• Items marked as Final Sale
• Products damaged due to misuse
• Items returned without original packaging or tags

How to Request a Return
Contact us at [your email/WhatsApp number] within the return window with your order number and reason for return. Our team will guide you through the next steps.

Refunds
Once your returned item is received and inspected, we will notify you of the approval status. Approved refunds will be processed within 5-7 business days to your original payment method, or as store credit (your choice).

Exchanges
If you'd like a different size, color, or product, please contact us to arrange an exchange, subject to availability.

Damaged or Wrong Item Received
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging, and we will resolve it at no extra cost to you.

Shipping Costs
Return shipping costs are the customer's responsibility unless the item was damaged, defective, or incorrect.